Job Summary:
The Shift Manager is responsible for overseeing the restaurant's operations during assigned shifts. This role ensures smooth service, manages staff performance, maintains high-quality customer service, and ensures compliance with company standards and procedures.
Key Responsibilities:
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Supervise front-of-house and back-of-house staff during the shift.
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Ensure smooth restaurant operations and excellent customer service.
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Handle guest concerns and resolve complaints promptly.
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Manage staff breaks, shift rotations, and attendance.
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Monitor food quality, cleanliness, and health & safety compliance.
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Assist in opening/closing procedures, including cash handling and daily reports.
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Coordinate with kitchen and service teams to meet customer expectations.
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Train and motivate team members to maintain high performance.
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Report incidents, maintenance issues, or operational concerns to the Manager.
Requirements:
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Proven experience in a supervisory or team leader role, preferably in F&B or hospitality.
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Strong leadership and people-management skills.
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Excellent communication and problem-solving abilities.
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Ability to work in a fast-paced environment and manage pressure.
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Flexibility to work shifts, weekends, and holidays.