Job Summary:
As a Store Manager at Joe & The Juice, you will be responsible for overseeing daily store operations, ensuring exceptional customer service, and driving sales performance. You will lead, inspire, and develop a high-performing team while maintaining the brand's energetic and dynamic culture.
Key Responsibilities:
Operations & Sales:
- Ensure smooth day-to-day operations, including inventory management, stock ordering, and adherence to company policies.
- Drive sales performance and achieve revenue targets through excellent customer engagement and upselling techniques.
- Monitor and optimize store profitability, including labor costs and waste management.
Team Leadership & Development:
- Recruit, train, and develop a passionate team of juicers and baristas.
- Lead by example in fostering a high-energy, team-oriented, and fun work environment.
- Conduct regular performance evaluations and provide coaching to enhance team productivity.
Customer Experience & Brand Standards:
- Maintain exceptional customer service standards, ensuring an outstanding experience for every guest.
- Uphold and enforce Joe & The Juice’s brand guidelines, store aesthetics, and hygiene standards.
- Handle customer inquiries, feedback, and complaints professionally.
Health & Safety Compliance:
- Ensure all food safety, hygiene, and health & safety regulations are strictly followed.
- Maintain cleanliness and organization across all areas of the store.
Requirements:
- Proven experience in a retail, hospitality, or food & beverage management role.
- Strong leadership and team-building skills with a hands-on approach.
- Passion for customer service and a dynamic, high-energy work environment.
- Ability to multitask, prioritize, and problem-solve effectively.
- Knowledge of inventory and financial management (P&L experience is a plus).
- Flexible schedule, including weekends and holidays